Shipping times and chargesWhen you place an order, you can choose from a range of options with different shipping services and the prices for each, before you check out.
We offer Free Next Day Shipping to UK customers on orders over £75. To qualify for free shipping your order must be shipped in one parcel.
Orders placed before 10am will usually be shipped the same day, provided all items are in stock.
In stock items
Orders placed after 10am will usually be shipped the following day, provided all items are in stock.
Orders placed after 10am on a Friday, or over the weekend, will be shipped on Monday, provided all items are in stock.
Please be aware that there may be delays during very busy periods.
We do our best to keep our stock levels up to date, but we are a living, breathing, real-life shop as well as a website. On rare occasions things may sell out between you placing your order and us picking it. We will notify you as soon as possible if this is the case.
Out of stock itemsSome items listed on our website are not kept in stock all the time and need to be ordered in from our suppliers. The 'Usually Ships Within' time gives an estimate of how long it should take to arrive from the distributor. Most of our distributors ship stock to us very quickly, but on occasion they can take a little longer than the estimated time.
Your order will be shipped once all items are in stock.
Pre-ordersMost new items are released on a Friday. Where possible we will ship pre-orders on Thursday, so you have your order on the day of release.
If you use the pick up in store option, your order will be ready to collect on the day of release ie Friday.
Please note, we are not allowed to let you pick up items before the release date.
Release dates can be subject to change. We will update release dates on the site as soon as we know of any changes.
Pre-orders are shipped as and when they arrive.
Become a Stasher and save on postage!If you order from us regularly, you can ask to become a Stasher.
How it works:
You only pay for your goods now, postage is charged on dispatch (free over £75 to UK customers).
We don't ship your orders until you tell us to.
When you are ready for us to ship, simply log in to your account, go the the account page, and select the postage option you want.
We will then charge your postage and ship your goods.
If you are a UK customer you can also opt to automatically have your orders shipped as soon as they reach the free postage limit (£75).
Simply drop us an email to become a Stasher!
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