MAGIC MIX

NOVEMBER LOCKDOWN UPDATE

FROM PICCADILLY RECORDS

So, here we go again!

We thought we’d just answer a few of your questions regarding the situation over the next few weeks.


Will the shop be open during lock down?
Unfortunately not. Following government guidelines, the shop will be closed from 5pm on Wednesday 4th November until Wednesday 2nd December. Click and collect will still be available. See below.

Will you still be operating mailorder?
We will be running the mailorder department pretty much as normal.
We are still operating with reduced staff to enable social distancing within the shop so please be patient if there is a slight delay to orders.

Will you still be doing click and collect?
Yes. Select the pick up instore option when you check out. Once your order is ready for collection you will receive an “Order Ready To Pick Up” email. You need to bring either a digital or printed copy of this email with you to collect your order.
IMPORTANT: PLEASE DO NOT COME IN TO COLLECT YOUR ORDER UNTIL YOU RECEIVE THIS EMAIL!
We will be open for collections on these days:
Friday – 11am-3pm
Saturday – 11am-3pm
Sunday – 11am-3pm

I have records on order to pick up instore but want them posting out instead. How do I do this?
If you log in to your account, underneath the in stock items there’s a header ‘Calculate Postage and Post All Your In-Stock Items’. Below that is a ‘click here’ link which takes you through to your address details and options for posting.
IMPORTANT: YOU CAN ONLY PAY FOR POSTAGE AND CHECK OUT ONCE ITEMS ARE SHOWING AS IN STOCK IN YOUR ACOCUNT.

Can I change my delivery address from my work address to home?
You can indeed. Just drop us an email.

I still want to collect my order but won’t be able to come in until December. Will you hold my order for me until then?
Of course. No problem at all.

I want to buy someone a Christmas present but I’m not sure if they already have it. Will they still be able to return it after Christmas if I buy it now?
Yes, we are extending our returns period so anything bought between 5th November and 25th December can be returned for a store credit any time up until 14th January 2021.

Can I buy gift vouchers from you online?
Yes, we sell gift voucher online that can be used either in store or on the website. Here’s a link: Buy Record Vouchers.

I have a question that isn’t covered here, can I speak to someone?
Sure, you can call us on 0161 839 8008, Monday – Friday 10am-4pm and Saturday 11am-3pm or alternatively drop us an email: mail@piccadillyrecords.com

We’d also like to take this opportunity to thank you all for your support and kind words over what has been a very difficult year so far. We really, really appreciate it. Independent businesses have been hit really hard by the lockdown and this second lock down is especially tough as it comes at what is traditionally the busiest time of year for many. Please try and support small businesses where you can (and I don’t mean just us!)

Stay safe and we’ll see you in December.

The Piccadilly crew.

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